All data is transferred over https (TSL 1.2, RSA encryption).

At Rest: Advanced Encryption Standard (AES) with 256-bit keys (AES-256)

Yes. Access to data is strictly controlled in the secure backend using the securely logged in user's account. Only users associated with a given company AND given adminstrator status by the company may access any data associated with the company but not themselves. End users will only be given access to data associated with that user. Secure logins and encrypted back end communication is used to ensure this segregation.

Yes. All development is carried out in development environments, totally separately to production. There is a staging environment that all changes are merged to, where the majority of integration testing occurs prior to any release to production. No direct changes can be carried out in the production environment and code review & testing takes place before any merge to production to ensure potential vulnerabilities are assessed before any release.

Yes, we make our latest results available to all of our customers.

Yes as part of onboarding and in annual training

Customer data is stored in secure AWS RDS databases and processed on secure AWS servers in the U.K. by default.

Yes. Data is classified into 4 key categories: Public data, Internal-only data, Confidential data, Restricted data. All data is treated as most restricted until and with least privilege principles applied. Identifiable, highly commercially sensitive or personal data are all treated as Confidential (meaning even internal access to the data requires authorization and clearance.) Employees are informed on how to classify and treat the data through internal documents and training. Accounts are restricted based on their level of access to the data categories.Our data classification is GDPR compliant.The data security team are responsible for frequent audits of user permissions across services used at Vitrue.

If you would like to opt out of communications or review your data sharing preferences with us, please email info@vitruehealth.com.

We process user data to our secure servers. This usually includes name, gender, contact details and other use related data. We only process this data when assessing users.We also process organisation staff data who use Vitrue Health services. This usually includes organisation name, role, demographics, signatures and other use related data. See our privacy policy for details.

All of our services are secure and GDPR compliant.

We strive to follow the Data Protection Act, and also embrace Privacy by Design throughout our entire engineering process.

The organisations we work with usually operate as the Data Controller and users are the Data Subjects. Vitrue Health operates as the Data Processor when our product is used.

We have an in-house physiotherapist, an osteopath and our CEO has a PhD in musculoskeletal computational modelling (try saying that three times fast...). Collectively they're experts at assessing the body's position, posture and movements and analyzing those in computer models which build recommendations for any risks or issues that are detected.

We map out points such as the tip of your nose, chin and ears and compare those dots to thousands of scans of other people. We then use our AI algorithm, created by our developers and in-house physiotherapists, to know what certain factors mean for your health and wellbeing.

Our mission is to reduce musculoskeletal pain for millions of people. VIDA was designed by our team of physiotherapists and osteopaths to do exactly that. VIDA  goes beyond just looking at one of your pain areas and helps to identify numerous factors that can holistically improve your health and wellbeing.

VIDA’s assessment and recommendation algorithms have been designed by our in-house team of physiotherapists, osteopaths, biomechanists and psychology and ergonomics advisors. All recommendations are based on the latest peer reviewed, scientifically validated research.

VIDA is designed to be a tool to empower people to self-correct ways of working and have a healthier and happier employee experience. However, there will be some situations and challenges which cannot be self-corrected. In these cases, VIDA is not a replacement of personalised advice from a medical professional and should not be the primary solution for anyone who is pregnant or has serious health issues. Anyone in these groups should seek further guidance on how to minimise health risks. Anyone who has received advice from a medical professional who may have a more in-depth understanding of their circumstances and needs should follow their advice first and foremost.

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You can start a free trial today! Click here to get started.

To start a new subscription:

1. Once you reach the dashboard, hit the banner at the top which says subscription or account on the left of the dashboard and hit the heading subscription.
2. Click the "Upgrade Now" button in the banner at the top or go to "Account" on the left of the dashboard.
3. Choose which subscription you would like and proceed with payment.
4. If you select the enterprise subscription, one of our team will be happy to help you tailor a package that suits your needs.

Alternatively, get in touch via sales@vitruehealth.com to discuss your bespoke needs with a member of our team.

VIDA stands for Vitrue Interactive Desk Assessment.

It’s a digital workplace assessment that reduces issues like back pain in your teams while making you DSE compliant. For remote, office and hybrid teams.

Vitrue Health was founded in 2017. Our journey started with a product called EVVA, which was designed to help physiotherapists to assess their patients in clinics. This product is widely used in physio clinics, hospitals and elite sports teams in Europe, America and further afield.

Then 2020 happened. When companies were forced to close their office doors and employees started working from sofas and kitchen tables, we knew this would lead to a spike in musculoskeletal issues like back pain. We adapted our clinical technology to help remote desk workers reduce health risks in their workspace and improve their wellbeing, happiness and productivity.

Welcome to the service! We hope the recommendations VIDA provides help you have the best working experience possible!